Privacy policy
Privacy Policy
Introduction
Welcome to nestnexo. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our products, placing orders, or communicating with our customer support team.
nestnexo is an online tableware and drinkware store operated by Songyuan Zhuya Network Technology Co., Ltd. Our products include ceramic plates, bowls, drinking glasses, ceramic mugs, and other dining essentials.
This Privacy Policy explains how nestnexo ("we," "us," or "our") collects, uses, processes, shares, stores, and protects personal information when you access https://nestnexo.com or interact with our products and services.
Our online store is powered by Shopify, which provides the e-commerce infrastructure necessary to operate our website and process customer transactions.
We may also use third-party technology providers, including advertising and analytics partners such as AppLovin, where their services are enabled.
This Privacy Policy applies to customers, website visitors, account holders, newsletter subscribers, and other individuals whose personal information we process in connection with our online store.
This policy describes our data practices and does not replace any consent that may be required under applicable privacy laws.
Personal Information We Collect
We collect personal information necessary to operate our online store, provide customer support, process purchases, and improve our services.
Information You Provide Directly
When you place an order, register an account, contact customer support, or subscribe to marketing communications, we may collect your full name, email address, telephone number, billing address, shipping address, account information, communication preferences, and other information you voluntarily provide.
If you contact us about a product inquiry, damaged item, missing shipment, return, refund, or other service issue, we may collect your order details, descriptions of the issue, photographs, and related correspondence.
Order and Transaction Information
When you purchase products from nestnexo, we collect information relating to your order, including purchased products, quantities, product prices, discounts, transaction amounts, payment status, shipping preferences, and order history.
This information allows us to process purchases, arrange deliveries, manage refunds, maintain accurate records, and provide customer assistance.
Payment Information
Payments are processed using Shopify and the payment service providers available through our checkout.
Payment providers may collect payment card information, billing details, transaction identifiers, authentication information, and fraud prevention data.
We ordinarily receive payment confirmations, transaction statuses, and other information necessary to manage orders rather than complete payment card numbers.
Payment information is processed according to the applicable payment provider's privacy and security practices.
Device and Technical Information
When you visit our website, we and our service providers may automatically collect technical information through cookies, pixels, server logs, and similar technologies.
This information may include your IP address, device type, operating system, browser type, language preferences, approximate geographical location, referring websites, access times, device identifiers, and internet connection information.
We may also collect diagnostic information necessary to identify technical issues, maintain website security, and improve performance.
Website Activity and Shopping Behavior
We may collect information about how customers interact with our website.
This may include pages viewed, product searches, products considered, items added to shopping carts, checkout activity, completed purchases, and interactions with promotional content.
Where legally permitted, this information may be used to improve product recommendations, understand customer preferences, evaluate website performance, and measure marketing effectiveness.
Information From Third Parties
We may receive personal information from service providers and business partners that support our operations.
These may include Shopify, payment processors, shipping companies, customer support providers, fraud prevention services, analytics providers, and advertising partners.
Information received from these providers may include payment confirmation, delivery status, advertising interactions, transaction verification results, and other information relevant to our services.
How We Use Your Personal Information
We use personal information for legitimate business purposes associated with operating nestnexo.
Processing and Fulfilling Orders
We use customer information to confirm purchases, process payments, prepare orders, coordinate shipping, provide tracking updates, and manage returns or refunds.
Providing Customer Support
We use contact details, order information, and customer correspondence to answer questions, resolve complaints, investigate product problems, and provide after-sales assistance.
Operating and Improving Our Website
We analyze website performance and customer interactions to improve navigation, product presentation, search functionality, shopping cart features, and overall usability.
Personalizing Shopping Experiences
Where enabled and permitted by applicable law, we may use shopping activity and customer preferences to personalize product recommendations, website content, and promotional experiences.
Marketing and Advertising
Where permitted by law, we may use personal information to deliver promotional communications, display relevant advertisements, measure advertising performance, and evaluate marketing campaigns.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Where required, personalized advertising and non-essential tracking will be subject to applicable consent and opt-out requirements.
Fraud Prevention and Security
We use relevant personal information to detect suspicious transactions, prevent unauthorized access, protect customer accounts, investigate potential fraud, and maintain the integrity of our services.
Legal Compliance
We may process personal information to meet applicable legal obligations, maintain business records, respond to lawful requests, resolve disputes, and protect our legal rights.
Legal Bases for Processing Personal Information
Where applicable data protection laws require a legal basis for processing personal information, we rely on the legal basis appropriate to each processing activity.
We process information when necessary to perform a contract with you, including accepting orders, arranging payment, providing purchased products, coordinating delivery, and handling returns.
We process information when necessary to comply with legal obligations relating to taxation, accounting, consumer protection, regulatory requirements, and lawful governmental requests.
We may rely on legitimate interests to maintain website security, prevent fraud, provide customer support, improve operational efficiency, and administer our business, provided those interests are not overridden by applicable individual rights and freedoms.
Where required by applicable law, we rely on your consent for activities such as non-essential cookies, personalized advertising, certain analytics technologies, and promotional communications.
You may withdraw consent at any time through available privacy controls or by contacting us.
Withdrawing consent does not affect processing lawfully carried out before withdrawal.
Shopify Hosting and Data Processing
Our online store is hosted by Shopify, which provides the technology necessary to operate our website, manage purchases, process customer information, and deliver e-commerce services.
When you visit nestnexo.com or complete a purchase, Shopify may collect and process personal information related to your interactions with our store.
This information may include device data, browsing activity, shopping preferences, transaction details, and information necessary to provide checkout, payment, security, and other platform services.
Shopify may process certain customer information for its own purposes as described in its privacy documentation.
Shopify Network Intelligence and Enhanced Services
Depending on the Shopify features enabled for our store, Shopify may use customer information together with information from interactions with other merchants and Shopify services to provide enhanced functionality.
These services may support improved personalization, fraud prevention, website performance, advertising effectiveness, and relevant product recommendations.
Where Shopify Network Intelligence or related Enhanced Services are enabled, Shopify may process information about customer interactions with our store and other participating merchants.
This processing may involve combining shopping behavior and related information to provide personalized experiences, advertising services, and business insights.
Information may be shared with Shopify and relevant service providers operating in other countries, subject to applicable privacy requirements.
Where required by law, customers may withdraw consent, object to certain processing, or opt out of data sharing and targeted advertising.
For more information about Shopify's handling of consumer information, please visit:
https://www.shopify.com/legal/privacy/consumers
For information about exercising privacy rights relating to Shopify's processing activities, please visit:
How We Share Personal Information
We may share personal information with third parties when reasonably necessary to operate our business, fulfill customer orders, provide services, or comply with legal obligations.
E-Commerce Platform Providers
We share relevant information with Shopify to support website hosting, shopping cart functionality, account management, checkout processing, transaction management, and related services.
Payment Processors
We share necessary transaction information with authorized payment providers to process payments, verify transactions, detect fraud, and manage refunds.
Shipping and Fulfillment Partners
We share customer names, delivery addresses, telephone numbers, order details, and other necessary information with shipping carriers and fulfillment providers responsible for delivering purchases.
Customer Support and Technology Providers
We may share relevant information with service providers supporting customer communications, website functionality, technical maintenance, data storage, information security, and operational management.
Analytics and Advertising Partners
Where enabled, we may share website activity, device information, shopping interactions, and transaction-related data with analytics and advertising providers.
These partners may include AppLovin and other providers used to measure campaign performance, attribute conversions, and deliver relevant advertising.
Certain disclosures may be classified as the sale or sharing of personal information or processing for targeted advertising under applicable privacy laws.
Where required, such activities are subject to consent, opt-out rights, or other applicable legal restrictions.
Legal and Regulatory Disclosures
We may disclose personal information when required by applicable law, valid legal proceedings, court orders, or lawful government requests.
We may also disclose information when reasonably necessary to prevent fraud, investigate unlawful activity, protect customer safety, or defend legal claims.
Business Transfers
If our business undergoes a merger, acquisition, restructuring, or sale of assets, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements and privacy protections.
We do not disclose personal information for unrelated purposes without an appropriate legal basis.
AppLovin Advertising and Data Collection Disclosure
nestnexo may use advertising and measurement services provided by AppLovin Corporation, including Axon by AppLovin, to support digital marketing campaigns, advertising attribution, conversion measurement, and advertising optimization.
When AppLovin services are enabled, AppLovin may collect or receive information through advertising pixels, scripts, application programming interfaces, server-to-server integrations, and similar technologies.
The specific information collected or shared depends on the integration configuration, advertising services used, applicable laws, and customer privacy preferences.
Information AppLovin May Collect
Information processed through AppLovin advertising integrations may include IP addresses, browser types, device characteristics, operating systems, cookie identifiers, advertising identifiers where applicable, and information about advertising preferences.
AppLovin may also receive website interaction information, including page views, product searches, product views, shopping cart activity, checkout events, completed purchases, and other transaction-related events.
Purchase information may include product identifiers, purchase values, currency information, transaction identifiers, and purchase history.
Where enabled and legally permitted, information shared for advertising measurement or customer matching may also include email addresses, telephone numbers, customer identifiers, city, state, country, and postal code information.
Certain identifiers may be hashed or otherwise transformed before transmission where the integration supports such processing.
Hashed identifiers may still constitute personal information under applicable privacy laws.
We aim to limit information shared with AppLovin to data appropriate for the relevant advertising purposes and permitted by applicable law.
Purposes of AppLovin Data Processing
AppLovin may process information to deliver advertising services, measure advertising effectiveness, attribute purchases or other customer actions to advertising campaigns, optimize advertising performance, and improve advertising relevance.
AppLovin may also use information for analytics, reporting, fraud prevention, security, and the development or improvement of its advertising services.
Where permitted, AppLovin may combine information received through advertising integrations with information collected from other sources.
AppLovin may share relevant information with affiliates, service providers, advertising partners, and other recipients described in its privacy documentation.
Depending on applicable laws, some advertising disclosures or processing activities may qualify as targeted advertising or the sale or sharing of personal information.
AppLovin and Personalized Advertising
Where AppLovin technologies are enabled and legally permitted, information about website interactions and shopping activity may be used to improve the relevance of advertisements displayed through participating advertising services.
For example, information about products viewed, products added to a shopping cart, or completed purchases may be used to measure advertising effectiveness or support advertising optimization.
These activities may involve the use of cookies, pixels, device identifiers, transaction events, or similar technologies.
Where required by law, we will obtain appropriate consent before activating non-essential advertising technologies or sharing personal information for activities requiring consent.
Customers may also exercise applicable rights to opt out of targeted advertising and certain disclosures of personal information.
Sensitive Information and Children's Data
We do not intend to provide sensitive personal information or children's personal information to AppLovin for advertising purposes.
AppLovin integrations must not be configured to transmit information prohibited by AppLovin's policies or applicable law.
We aim to implement appropriate measures to prevent unauthorized or prohibited advertising data disclosures.
AppLovin Data Retention
Information collected by AppLovin is subject to AppLovin's own retention practices and applicable legal requirements.
AppLovin determines its retention periods according to its advertising services, operational needs, and legal obligations.
Customers can review AppLovin's official privacy documentation for information about its data retention practices and available rights.
AppLovin Privacy Choices
Customers may have the right to object to certain advertising activities, opt out of personalized advertising, request access to personal information, or request deletion of relevant data.
Where available, you may manage advertising preferences through our website's cookie preference controls, browser settings, or other privacy mechanisms.
You may also adjust device advertising settings to limit the use of advertising identifiers.
These choices may reduce personalized advertising but may not eliminate advertisements entirely.
AppLovin Privacy Rights Request Portal
AppLovin provides a dedicated privacy request portal through which individuals may request access to or deletion of certain personal information linked to their email address or other identifiers used in its e-commerce advertising services.
Customers who wish to exercise their rights directly with AppLovin may visit:
https://applovin.com/en/privacy-data-request
AppLovin may require information necessary to verify the identity of the requester and process the request.
For more information about AppLovin's collection and use of your information visit:
https://legal.applovin.com/privacy/
You may also contact nestnexo at [email protected] regarding privacy concerns related to our advertising practices.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to operate essential features, improve website functionality, understand customer interactions, and support advertising activities where enabled.
Cookies are small files stored on your browser or device that allow websites and service providers to recognize certain information or preferences.
Essential Cookies
Essential cookies support core website functions, including shopping cart operation, checkout processing, account authentication, security, and session management.
These technologies are necessary for the website to operate properly.
Functional Cookies
Functional cookies may remember customer preferences, including language selections, regional settings, and other website options.
Analytics Cookies
Analytics technologies may help us understand how visitors use our website, which pages receive traffic, how customers navigate product collections, and how website functionality can be improved.
Advertising Cookies and Pixels
Where enabled, advertising cookies and pixels may collect information about website interactions to support personalized advertising, campaign performance measurement, and conversion attribution.
These technologies may involve Shopify, AppLovin, and other advertising service providers.
Managing Cookie Preferences
Where required by law, we will request appropriate consent before using non-essential cookies or similar tracking technologies.
Customers may manage their choices through the cookie preference controls available on our website.
A Cookie preferences link is available in our website footer where supported.
You may also control or delete cookies through your browser settings.
Disabling certain cookies may affect website functionality, although essential shopping features should remain available to the extent technically possible.
Withdrawal of consent will apply according to the relevant privacy settings and legal requirements.
Your Privacy Choices and Advertising Opt-Out Rights
Depending on your location and applicable law, you may have the right to control certain uses or disclosures of your personal information.
This may include opting out of targeted advertising, requesting that your information not be sold or shared for certain purposes, withdrawing consent for non-essential tracking, or objecting to specific processing activities.
Customers may submit applicable privacy requests by emailing [email protected].
Where available, customers may also use our website's cookie preference controls or data sharing opt-out mechanisms.
For information about how Shopify processes personal information and how to exercise certain privacy choices directly with Shopify, visit:
Where required by applicable law, we honor recognized browser-based opt-out preference signals, including Global Privacy Control, for the relevant processing activities.
Such preferences may apply to the browser or device from which they are transmitted, depending on the applicable legal requirements and technical implementation.
Customers who opt out of targeted advertising may continue to see advertisements that are not based on the restricted processing activities.
Marketing Communications
Customers may choose to subscribe to our newsletter to receive information about new tableware collections, product launches, special offers, and promotional updates.
Where required by applicable law, we will obtain appropriate consent before sending promotional communications.
Customers may unsubscribe at any time by selecting the unsubscribe link provided in marketing emails.
You may also request removal from our promotional mailing list by contacting [email protected].
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, including order confirmations, shipping updates, refund notifications, or customer support responses.
We do not use customer service inquiries as automatic authorization to send marketing communications where separate consent is required.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.
Order and transaction records may be retained for accounting, taxation, consumer protection, fraud prevention, and other legitimate business or legal purposes.
Customer account information may be retained while an account remains active and for additional periods where necessary to meet legal obligations or resolve outstanding matters.
Customer support communications may be retained for reasonable periods to document service requests and resolve disputes.
Marketing preferences and related information may be retained while necessary to manage subscriptions, honor opt-out requests, and comply with applicable marketing laws.
Technical and analytics data may be retained according to the operational needs of the relevant services, applicable privacy preferences, and legal requirements.
Information processed independently by service providers, including Shopify and AppLovin, may be subject to their own applicable retention practices.
When personal information is no longer necessary, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements and backup procedures.
Data Security
We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include access controls, secure website connections, appropriate internal procedures, and security safeguards provided by Shopify and our service providers.
Payment transactions are processed through the payment providers available at checkout.
We aim to restrict access to personal information to authorized personnel and service providers who require the information for legitimate business purposes.
Although we take reasonable precautions to protect customer information, no method of internet transmission or electronic storage can guarantee absolute security.
Customers should protect their account credentials and notify us promptly if they suspect unauthorized account activity.
International Data Transfers
nestnexo is operated by Songyuan Zhuya Network Technology Co., Ltd., a company located in Jilin Province, China.
Because we operate an international online store, customer information may be processed, transferred, or stored outside the country in which the customer resides.
Shopify, payment providers, fulfillment partners, advertising providers, and other service providers may process information in countries including China, the United States, Canada, and other jurisdictions.
Data protection laws in these jurisdictions may differ from those in the customer's country of residence.
Where required by applicable law, international data transfers will be subject to appropriate legal safeguards, which may include recognized contractual protections, adequacy arrangements, or other lawful transfer mechanisms.
Customers may contact us at [email protected] for additional information about relevant international data transfers and applicable safeguards.
Your Data Protection Rights
Depending on your country or region and applicable privacy laws, you may have certain rights regarding the personal information we process.
Right to Access
You may request confirmation of whether we process your personal information and obtain access to information covered by applicable law.
Right to Correction
You may request correction of personal information that is inaccurate or incomplete.
Right to Deletion
You may request deletion of personal information, subject to lawful exceptions such as financial recordkeeping, fraud prevention, or other legal obligations.
Right to Data Portability
Where applicable, you may request a copy of certain personal information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
You may request restriction of certain processing activities under circumstances provided by applicable law.
Right to Object
You may have the right to object to processing based on legitimate interests or to processing for direct marketing purposes.
Right to Withdraw Consent
Where we rely on your consent, you may withdraw it at any time without affecting processing lawfully performed before withdrawal.
Right to Opt Out of Targeted Advertising
Where applicable law provides this right, you may opt out of certain targeted advertising, data sharing, or sale of personal information.
Right to Appeal or Complain
Depending on applicable law, you may have the right to appeal a decision regarding a privacy request or lodge a complaint with an appropriate data protection authority.
To exercise any applicable privacy rights, please contact [email protected].
We may request information reasonably necessary to verify your identity or confirm your authorization to act on behalf of another individual.
We will respond to requests within the timeframe required by applicable law.
We will not unlawfully discriminate against customers for exercising their privacy rights.
Additional Information for United States Residents
Residents of certain United States states may have additional privacy rights under applicable consumer privacy laws.
These rights may include access to personal information, correction of inaccurate information, deletion, data portability, and opting out of certain data sales, sharing, profiling, or targeted advertising.
Depending on the law and the processing involved, disclosures to advertising providers may qualify as sharing or targeted advertising even when no monetary payment is received in exchange for the information.
Where applicable, customers may exercise their rights through our available privacy controls or by contacting [email protected].
We recognize legally required opt-out preference signals and other consumer rights subject to applicable requirements.
We may verify requests to the extent permitted by law and will provide an explanation where a request cannot be fulfilled.
Customers may also have the right to authorize an agent to submit certain requests on their behalf.
Where required by law, we will provide a process for appealing decisions concerning privacy requests.
Additional Information for EEA, UK, and Swiss Residents
Customers located in the European Economic Area, the United Kingdom, or Switzerland may have additional protections under applicable data protection laws.
Where these laws apply, we process personal information using an appropriate legal basis and provide the rights required by the relevant legislation.
These rights may include access, correction, deletion, restriction, portability, objection, and withdrawal of consent.
Where required, we will obtain consent before using non-essential advertising cookies or similar tracking technologies.
Customers may withdraw consent through available preference controls or by contacting our support team.
Where personal information is transferred internationally, appropriate legal safeguards will be used when required.
Customers may also have the right to lodge a complaint with the relevant data protection or supervisory authority.
For privacy-related inquiries, please contact [email protected].
Children's Privacy
nestnexo is intended for a general adult shopping audience and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
We do not intend to use AppLovin advertising technologies to collect children's personal information or knowingly transmit such information to AppLovin.
If we become aware that personal information has been collected from a child without the legally required authorization, we will take appropriate steps to delete the information or otherwise address the matter.
Parents or guardians who believe that a child has provided personal information to us may contact [email protected].
Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, payment services, or other third-party resources.
These websites and services may maintain independent privacy policies and data handling practices.
We are not responsible for the independent privacy practices of websites that we do not control.
We encourage customers to review relevant third-party privacy policies before providing personal information.
The use of third-party services does not remove any responsibilities that nestnexo has under applicable privacy laws.
Automated Processing and Profiling
Where enabled and legally permitted, some technology providers may use automated processing to analyze website interactions, identify potential fraud, personalize shopping experiences, or improve advertising relevance.
Such processing may involve device information, browsing patterns, purchase activity, or other relevant data.
We do not intend to use customer information to make solely automated decisions that produce legal or similarly significant effects without the safeguards required by applicable law.
Where relevant laws provide rights concerning automated decision-making or profiling, customers may exercise those rights by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, services, advertising technologies, Shopify functionality, legal requirements, or data protection practices.
Any revised version will be published on our website.
Where required by law, we will provide additional notice or obtain appropriate consent before implementing material changes to the processing of personal information.
We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.
Contact Information
If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us using the information below.
Brand Name: nestnexo
Legal Company Name: Songyuan Zhuya Network Technology Co., Ltd.
Website: https://nestnexo.com
Customer Service and Privacy Email: [email protected]
Registered Business Address: Room C027, 4th Floor, Commercial Unit No. 102, Building 2, Commercial Complex, Boxue Road, Ningjiang District, Songyuan City, Jilin Province, China
Postal Code: 138000
We are committed to reviewing privacy-related inquiries and responding in accordance with applicable data protection laws.