Terms of Service

Overview

Welcome to nestnexo. These Terms of Service govern your access to and use of our website at https://nestnexo.com, including our online store, products, services, website features, content, and purchasing activities.

nestnexo is an online tableware and drinkware store operated by Songyuan Zhuya Network Technology Co., Ltd., a company based in Songyuan City, Jilin Province, China.

Our product collection includes ceramic plates, bowls, drinking glasses, ceramic mugs, decorative tableware, and other dining essentials.

Throughout these Terms of Service, the words "we," "us," and "our" refer to nestnexo and its operating company. The words "you," "your," and "customer" refer to visitors, users, and customers who access our website or purchase our products.

Our store is powered by Shopify, which provides the e-commerce platform and related technical infrastructure used to operate our online store.

By accessing our website, using its features, or placing an order, you agree to comply with these Terms of Service to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue using our website.

Nothing in these Terms excludes, restricts, or limits mandatory consumer rights that cannot lawfully be excluded.

Online Store Terms

By using our website or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or have obtained any authorization required by applicable law.

You agree to use our website only for lawful purposes and in a manner that respects the rights of other customers, service providers, and third parties.

You must not use our website to engage in fraudulent transactions, distribute malicious software, interfere with website functionality, attempt unauthorized access, or conduct activities that compromise the security of our services.

You agree to provide accurate and complete information when creating an account, placing an order, or communicating with our customer support team.

If you create a customer account, you are responsible for taking reasonable precautions to protect your login credentials against unauthorized access.

Please notify us at [email protected] if you believe your account has been compromised.

We reserve the right to restrict or suspend access where reasonably necessary to investigate fraud, prevent security threats, address unlawful activity, or respond to material violations of these Terms.

Any such restriction will not remove our obligations concerning accepted orders, refunds, personal information, or mandatory consumer rights.

Product Information and Descriptions

At nestnexo, we aim to provide accurate, clear, and useful information about the tableware and drinkware products available through our online store.

Our products may include ceramic dinner plates, serving bowls, drinking glasses, coffee mugs, decorative dishes, and other dining accessories.

We make reasonable efforts to describe product materials, dimensions, capacities, colors, patterns, available options, package contents, and intended uses.

Product photographs are intended to represent the products offered for sale. However, minor differences in appearance may occur because of lighting conditions, photography, display settings, and manufacturing processes.

Certain ceramic products may feature natural variations in glaze, texture, pattern, shape, or color resulting from firing methods and decorative techniques.

For example, reactive and crystalline glazes may create individual color gradients or surface patterns that vary from one piece to another.

Such variations may be normal product characteristics where they are accurately represented or disclosed in the product information.

However, these variations do not remove your rights if a product is defective, materially different from its description, unsafe, or otherwise fails to meet applicable legal standards.

Product photographs may include decorative props, serving accessories, flowers, food items, or other objects used for presentation purposes.

Only products and components identified as included in the relevant product description or selected purchase option form part of the order.

Customers should review the product details and selected options carefully before completing a purchase.

If you have questions about a product, please contact [email protected].

Product Materials and Safety

Our tableware and drinkware products should be used according to their intended purposes and any care instructions, warnings, or specifications provided with the product.

Ceramic plates, bowls, mugs, and glassware may be fragile and should be handled carefully to reduce the risk of breakage or injury.

Customers should inspect products before use and avoid using items with visible cracks, chips, sharp edges, or other defects that may create safety concerns.

Not all ceramic or glass products are suitable for microwave ovens, conventional ovens, dishwashers, freezers, or exposure to extreme temperatures.

Customers should not assume that a product is microwave-safe, dishwasher-safe, oven-safe, freezer-safe, or heat-resistant unless this suitability is expressly confirmed in the product description, labeling, or accompanying instructions.

Products intended solely for decorative use should not be used for direct food contact unless their suitability for that purpose is expressly confirmed.

Items represented as suitable for food contact must meet the applicable requirements for their intended use.

We aim to provide relevant product safety information and warnings where required by applicable law.

Sudden temperature changes may damage certain ceramic and glass products. Customers should follow the applicable instructions and avoid exposing products to temperature conditions beyond their stated capabilities.

Fragile products should be placed on stable surfaces and handled carefully, particularly around children and pets.

These recommendations do not exclude our responsibility for defective products, inaccurate descriptions, inadequate safety warnings, or other liabilities that cannot legally be excluded.

Product Availability

All products displayed on nestnexo.com are subject to availability.

We make reasonable efforts to maintain accurate inventory information and update product listings when necessary.

However, products may occasionally become unavailable because of inventory discrepancies, supply interruptions, unexpected demand, or other operational circumstances.

If an item becomes unavailable after an order has been placed, we will contact the customer and explain the available options.

Where appropriate, customers may choose to wait for the item to become available, accept a suitable alternative with their agreement, or receive a refund for the unavailable product.

We will not substitute a materially different product without the customer's consent.

If we are unable to fulfill an accepted order, we will provide the applicable refund or another remedy required by law.

Product Prices and Currency

Product prices displayed on our website are generally denominated in United States dollars (USD), unless another currency is expressly indicated.

Prices may vary depending on product options, promotional offers, discounts, and updates to our product catalog.

We reserve the right to change product prices or promotional offers for future purchases.

Changes in listed prices will not automatically alter the agreed price of an accepted order.

The total purchase amount, including applicable shipping charges and any taxes collected by us, will be displayed before the customer completes checkout.

Where additional customs duties, import taxes, or other destination charges may apply, relevant information will be provided in accordance with our Shipping Policy and applicable legal requirements.

We make reasonable efforts to ensure that product prices and descriptions are accurate.

If a material pricing or listing error is discovered before an order is accepted, we may contact the customer to confirm the correct information or decline the order where legally permitted.

If an order is canceled after payment has been collected, we will refund the amount paid for the canceled products and any associated undelivered shipping service.

We will not impose additional charges or substitute materially different purchase terms without the customer's agreement.

Banks and payment service providers may apply currency conversion fees or international transaction charges according to their own terms.

Orders and Contract Formation

When placing an order through nestnexo.com, customers agree to provide accurate billing, shipping, contact, and payment information.

Before submitting an order, customers should review the selected products, quantities, delivery details, shipping charges, and total purchase amount.

After an order has been submitted, customers will generally receive an automated order confirmation email.

This email acknowledges receipt of the order but does not necessarily indicate that the order has been accepted for fulfillment.

Unless applicable law provides otherwise or we expressly communicate acceptance at an earlier stage, an order is accepted when we confirm its dispatch.

Payment authorization or collection alone does not necessarily constitute acceptance of an order where applicable law permits this distinction.

We may review orders to verify payment authorization, product availability, delivery eligibility, and potential fraudulent activity.

We may decline or cancel an order for legitimate reasons where permitted by law, including unavailable inventory, material pricing errors, payment verification failures, or reasonable evidence of fraud.

Where an order is canceled, we will notify the customer and provide the applicable refund.

If the entire order is canceled after payment has been collected, the full amount paid will be refunded.

We will not replace ordered products with materially different items without the customer's consent.

Any rights customers have under applicable laws regarding contract formation, order cancellation, or refunds remain unaffected.

Payment Methods and Transaction Security

Payments are processed through Shopify and the authorized payment service providers available during checkout.

Customers agree to use only payment methods that they are legally authorized to use.

By submitting payment information, you authorize the applicable payment provider to process the transaction for the amount disclosed during checkout.

Payment processing may be subject to additional authentication, fraud prevention checks, and security procedures.

We use appropriate safeguards and service providers to support secure online transactions.

We do not ordinarily receive or store complete payment card numbers through our standard Shopify checkout process.

However, no electronic payment or information transmission system can guarantee absolute security.

If a payment is declined or cannot be verified, the order may not be processed until the issue has been resolved.

Refunds are generally issued through the original payment method unless an alternative arrangement is agreed upon and legally permitted.

Shipping and Delivery

nestnexo offers shipping to eligible countries and regions supported by our online checkout system and logistics partners.

Our Shipping Policy explains processing times, available destinations, shipping charges, tracking arrangements, delivery estimates, customs requirements, and procedures for delayed or missing shipments.

Standard shipping charges are calculated using the eligible merchandise subtotal after applicable discounts.

Orders with an eligible subtotal of $49.99 USD or more qualify for free standard shipping.

Orders with an eligible subtotal between $0.00 and $49.98 USD are subject to a standard shipping charge of $6.99 USD.

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated standard transportation time is approximately 7–15 business days after dispatch.

The combined estimated processing and delivery period is approximately 8–18 business days.

These timeframes are estimates rather than guaranteed delivery dates unless a specific date has been expressly agreed upon.

Delivery may be affected by customs clearance, transportation disruptions, public holidays, carrier operations, severe weather, destination restrictions, and other unforeseen circumstances.

If an order cannot be dispatched or delivered within an agreed or legally required timeframe, we will provide the information and remedies required by applicable law.

International orders may be subject to import duties, customs charges, or taxes imposed by the destination country.

Where such charges are not included in the purchase price or collected at checkout, customers may be responsible for applicable additional charges where legally permitted and properly disclosed.

Responsibility for loss or damage during delivery will be determined according to applicable law.

Handing goods to our selected shipping carrier does not automatically transfer the risk of loss or non-delivery to the customer.

For complete information, please review our Shipping Policy at:

https://nestnexo.com/pages/shipping-policy

Returns, Refunds, and Exchanges

We want customers to feel confident when purchasing tableware and drinkware from nestnexo.

We offer a voluntary 30-day return policy for eligible products, beginning on the date of delivery.

For voluntary change-of-mind returns, products should generally be unused, clean, and in their original condition, subject to reasonable inspection and applicable consumer rights.

Customers wishing to request a return should contact [email protected] within the applicable return period.

Our customer support team will provide the relevant return instructions and return destination.

For voluntary returns, customers are generally responsible for direct return shipping charges unless applicable law requires otherwise.

Where a product arrives defective, damaged, incorrect, or materially different from its description, we will provide an appropriate remedy and cover the necessary return shipping expenses for which we are responsible.

We do not charge restocking fees for eligible returns.

Once an eligible voluntary return has been received, we aim to complete the inspection and notify the customer of the outcome within 7 business days.

Approved refunds are generally issued to the original payment method within 7 business days after approval, or sooner where required by law.

These processing periods do not extend any mandatory statutory refund deadline.

Products purchased using promotional discounts remain subject to the applicable return conditions and legal protections.

Orders that originally qualified for free shipping will not be charged retroactively for the original delivery solely because a subsequent return reduces the remaining order value below the free-shipping threshold.

Where a statutory withdrawal right applies, the legally required cancellation procedures, reimbursement deadlines, and applicable shipping cost rules will take precedence.

For complete information, please review our Return & Refund Policy at:

https://nestnexo.com/pages/return-refund-policy

Damaged, Defective, or Incorrect Products

We understand that ceramic and glass products require careful handling during transportation.

We make reasonable efforts to inspect and package fragile products appropriately before shipment.

If an order arrives broken, cracked, chipped, incomplete, defective, or materially different from the product ordered, customers should contact us as soon as reasonably possible.

Please provide the order number, a description of the issue, and photographs of the affected product and packaging where reasonably available.

If photographs are unavailable, please contact us so we can discuss another reasonable method of assessing the issue.

For safety reasons, customers should not use cracked ceramic dishes, broken drinking glasses, or other products that may present a risk of injury.

Customers should avoid attempting to return unsafe glass fragments or sharp ceramic pieces without appropriate guidance.

Depending on the circumstances and applicable consumer protection laws, we may provide a replacement, repair where appropriate, price reduction, refund, or another legally required remedy.

Where a product is confirmed defective, damaged during delivery, or incorrectly supplied because of an error attributable to nestnexo, customers will not be required to pay necessary additional shipping costs to resolve the problem.

Mandatory rights relating to product quality, safety, conformity, and delivery remain unaffected.

Consumer Rights and Legal Guarantees

Our products are sold subject to applicable consumer protection laws.

Customers may have statutory rights relating to product conformity, safety, quality, durability, delivery, cancellation, refunds, repairs, replacements, and other remedies.

These rights may apply independently of our voluntary 30-day return policy.

Where applicable law provides a statutory withdrawal or cooling-off period for distance purchases, eligible customers may exercise that right within the legally prescribed timeframe.

For many qualifying online purchases by consumers in the European Economic Area, this includes a 14-day right of withdrawal, subject to applicable exceptions.

Customers in relevant jurisdictions may also have statutory guarantees concerning defective or nonconforming goods.

For example, applicable European Union consumer law generally provides a minimum two-year legal guarantee for qualifying goods, subject to the relevant legal conditions.

Nothing in these Terms limits any mandatory consumer rights or remedies that cannot lawfully be excluded by contract.

Where a provision of these Terms conflicts with applicable mandatory consumer protection law, the relevant legal requirements will prevail.

Order Changes and Cancellations

Customers who wish to change or cancel an order should contact [email protected] as soon as possible.

Please include the order number and a description of the requested change.

If the order has not yet been dispatched and fulfillment can be stopped, we will process the cancellation and issue the applicable refund.

If the entire unshipped order is canceled, the full amount paid, including applicable shipping charges, will be refunded.

Once an order has been dispatched, changes or cancellation through the fulfillment process may no longer be possible.

Customers may still exercise applicable return rights or statutory cancellation rights in accordance with our Return & Refund Policy and relevant laws.

We will not impose cancellation fees that violate applicable consumer protection requirements.

Customer Accounts

Customers may be able to create accounts to manage orders, view purchase history, and access other account-related features.

You agree to provide accurate account information and keep your login credentials confidential.

You should not share account credentials with unauthorized persons or knowingly use another customer's account without permission.

If you suspect unauthorized activity, please contact [email protected].

We may take reasonable measures to secure affected accounts, investigate suspected misuse, or restrict access where necessary to protect customers and website operations.

Account restrictions or closures will not remove our legal obligations concerning accepted orders, payments, refunds, personal information, or mandatory consumer rights.

Intellectual Property

The nestnexo website contains content that may be protected by intellectual property laws.

This content may include our brand name, logo, product photographs, graphics, website layouts, descriptions, written content, and other materials owned by nestnexo or licensed from their respective rights holders.

Customers may browse our website and use its content for lawful personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell, commercially exploit, or publicly display protected content without authorization or another lawful basis.

The nestnexo brand name and related visual identity may not be used in a way that falsely implies sponsorship, affiliation, or endorsement.

Nothing in these Terms restricts uses permitted by applicable copyright or other intellectual property laws.

If you believe that material displayed on our website infringes your intellectual property rights, please contact [email protected] with sufficient information to identify the material and explain your concern.

Customer Feedback and Submitted Content

Customers may contact us with product questions, suggestions, complaints, reviews, photographs, or other feedback.

You agree not to submit content that is fraudulent, unlawful, threatening, defamatory, or intentionally misleading.

We may use feedback to improve our products, website functionality, and customer support services.

Where you voluntarily provide general suggestions about our services, we may consider implementing those suggestions without an obligation to provide compensation unless otherwise agreed.

We will handle personal information contained in customer communications according to our Privacy Policy and applicable law.

We will not publicly disclose private customer correspondence without an appropriate legal basis.

Where customer reviews, photographs, or other user-submitted content are published or used for promotional purposes, we will obtain any permissions required by applicable law.

We reserve the right to remove unlawful, fraudulent, or otherwise prohibited user-generated content where reasonably necessary.

Prohibited Activities

Users must not use nestnexo.com for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include introducing malicious code, attempting unauthorized access, interfering with website functionality, collecting personal information without authorization, impersonating others, or knowingly submitting fraudulent payment information.

Users must not use automated tools or other methods to disrupt website operations or compromise the security of our services.

We may investigate suspected violations and take reasonable actions to protect our customers, systems, and business operations.

Where legally permitted, these actions may include restricting access, canceling fraudulent transactions, or reporting unlawful activity to relevant authorities.

Any enforcement measures will remain subject to applicable law and will not eliminate mandatory consumer rights.

Third-Party Services and Links

Our website may integrate services provided by third parties, including Shopify, payment processors, shipping carriers, analytics services, advertising providers, and customer support technologies.

These services may have independent terms, privacy policies, and operational requirements.

Customers should review relevant third-party terms when using external websites or services.

We do not control the content, technical operations, or privacy practices of independent websites that are not operated by nestnexo.

However, the involvement of third-party service providers does not remove our responsibilities as the seller of products purchased directly through nestnexo.com.

We remain responsible for fulfilling our contractual and statutory obligations concerning accepted orders, delivery, consumer rights, refunds, and other matters within our legal responsibility.

Privacy and Personal Information

We respect the privacy of our customers and aim to handle personal information responsibly.

When customers visit our website, create accounts, place orders, or contact our support team, we may collect information necessary to provide our services.

This information may include names, contact details, shipping addresses, order information, payment confirmations, customer communications, and technical website usage data.

Our store is powered by Shopify and may use additional analytics, marketing, and advertising services where enabled.

These may include advertising technologies provided by AppLovin, subject to the applicable technical configuration and privacy requirements.

Our Privacy Policy explains how personal information is collected, processed, stored, shared, and protected.

It also describes relevant privacy rights, available advertising preferences, and applicable data-sharing arrangements.

Acceptance of these Terms of Service does not replace any separate consent required for marketing communications, non-essential cookies, personalized advertising, or other data processing activities.

Customers may exercise applicable privacy rights through the contact channels and preference mechanisms described in our Privacy Policy.

For additional information, please review:

https://nestnexo.com/pages/privacy-policy

Accuracy of Website Information

We make reasonable efforts to maintain accurate and current information throughout our website.

However, occasional errors, omissions, or technical inaccuracies may occur.

These may relate to product descriptions, pricing, dimensions, materials, availability, promotional offers, or shipping information.

If an error is identified, we may correct the relevant listing and take appropriate steps to notify affected customers.

Changes to website information do not automatically alter the agreed terms of an accepted order.

We will not impose materially different prices, products, or purchase conditions without the customer's agreement, except where applicable law expressly permits otherwise.

Nothing in this section restricts customers' rights regarding misleading representations, inaccurate descriptions, defective goods, or other violations of applicable consumer protection laws.

Website Availability and Service Changes

We aim to provide a reliable and accessible online shopping experience.

However, our website may occasionally experience interruptions caused by maintenance, software updates, system failures, network disruptions, security incidents, or other technical issues.

We may modify website features, improve functionality, or discontinue certain services where reasonably necessary.

If a change materially affects an existing customer transaction, we will provide appropriate notice and remedies where required by law.

Temporary website interruptions do not remove our responsibilities regarding accepted orders, payments, refunds, delivery, or other contractual obligations.

We will make reasonable efforts to address technical issues and restore normal service.

Disclaimer of Warranties

We aim to provide accurate product descriptions, suitable products, reliable customer service, and appropriate assistance.

Our website and general informational content are provided for customers' convenience.

We do not guarantee that website access will always be uninterrupted or that every technical issue can be prevented.

Except for warranties expressly provided by us or imposed by applicable law, we do not make additional guarantees about uninterrupted website operation or the absence of temporary technical errors.

These disclaimers apply only to the extent permitted by applicable law.

Nothing in these Terms excludes statutory product warranties, legal guarantees, product safety requirements, or mandatory consumer protections.

Customers retain their rights if purchased products are defective, unsafe, not as described, or otherwise fail to meet applicable legal requirements.

Limitation of Liability

To the extent permitted by applicable law, nestnexo will not be responsible for losses arising solely from circumstances beyond our reasonable control where liability may legally be excluded.

We are not responsible for losses caused exclusively by a customer's unlawful conduct, unauthorized product modifications, or misuse contrary to clearly provided safety instructions, except where applicable law requires otherwise.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot legally be excluded, or any other matter for which limitations are prohibited by law.

Nothing in this section restricts customers' rights to obtain refunds, replacements, repairs, compensation, or other remedies available under applicable consumer protection laws.

Any legally permitted limitation of liability will be interpreted according to the laws applicable to the relevant transaction.

Events Beyond Reasonable Control

Certain events outside our reasonable control may affect our ability to operate the website, process orders, or arrange deliveries.

These events may include natural disasters, severe weather, transportation disruptions, government restrictions, public health emergencies, major telecommunications failures, labor disruptions, or significant interruptions affecting logistics providers.

Where these circumstances materially affect an order, we will make reasonable efforts to contact affected customers and provide updated information.

We will take reasonable steps to minimize disruptions and fulfill our obligations where possible.

This section does not remove customers' rights to cancellation, refunds, or other legally required remedies when an order cannot be fulfilled.

Dispute Resolution

We aim to resolve customer concerns fairly, promptly, and transparently.

If you experience a problem with an order, product, payment, shipment, return, refund, or other aspect of our services, please contact [email protected].

Please provide your order number and relevant information to help us investigate.

We will make reasonable efforts to review the matter and identify an appropriate resolution.

If a dispute cannot be resolved through customer support, customers may pursue the remedies available under applicable law.

Nothing in these Terms prevents customers from contacting payment providers, consumer protection authorities, competent courts, or legally recognized dispute-resolution bodies.

These Terms do not impose mandatory arbitration or require customers to resolve disputes exclusively in a foreign jurisdiction.

Customers retain any mandatory procedural rights and legal protections available under applicable law.

Governing Law and Consumer Protection

These Terms of Service are interpreted in accordance with the laws applicable to our business operations and the relevant customer transaction.

As nestnexo is operated by Songyuan Zhuya Network Technology Co., Ltd., a company based in China, relevant Chinese laws may apply to aspects of our business operations and contractual relationships.

However, customers may also be entitled to mandatory consumer protection rights under the laws applicable in their country or region of residence.

Nothing in these Terms deprives customers of mandatory legal protections that cannot lawfully be excluded by contract.

Where a provision conflicts with applicable mandatory consumer protection requirements, the relevant legal requirements will take precedence.

We are committed to respecting applicable laws concerning online commerce, product safety, consumer protection, privacy, shipping, refunds, and fair business practices.

Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or limited to the extent legally permitted.

The remaining provisions will continue to apply where legally enforceable.

The invalidity of one provision will not automatically invalidate the entire agreement.

Nothing in this section permits the enforcement of terms that would otherwise violate applicable mandatory consumer protection laws.

Entire Agreement

These Terms of Service, together with the relevant Shipping Policy, Return & Refund Policy, Privacy Policy, and any applicable product-specific conditions disclosed before purchase, describe the terms governing the use of our website and purchases made through nestnexo.

Where a product-specific term is expressly agreed upon and legally valid, it may supplement these general Terms.

Any inconsistency between contractual provisions will be interpreted in accordance with applicable law and the relevant circumstances.

Mandatory legal requirements will always take precedence over conflicting contractual provisions.

Nothing in this section removes rights arising from representations, product descriptions, statutory guarantees, or other information that cannot legally be excluded.

Changes to These Terms of Service

We may revise these Terms of Service periodically to reflect changes in our website, product offerings, business operations, service providers, or applicable legal requirements.

Updated Terms will be published on our official website.

Changes will generally apply prospectively and will not retroactively alter accepted orders or remove established customer rights unless required by law or expressly agreed with the affected customer.

Where legally required, we will provide appropriate notice or obtain the necessary agreement before material changes take effect.

Continued use of our website following a valid update may constitute acceptance of the revised Terms where legally permitted.

We encourage customers to review these Terms periodically.

Contact Information

If you have questions about these Terms of Service, product information, order processing, shipping, returns, refunds, or other customer service matters, please contact us using the information below.

Brand Name: nestnexo

Legal Company Name: Songyuan Zhuya Network Technology Co., Ltd.

Official Website: https://nestnexo.com

Customer Service Email: [email protected]

Registered Business Address: Room C027, 4th Floor, Commercial Unit No. 102, Building 2, Commercial Complex, Boxue Road, Ningjiang District, Songyuan City, Jilin Province, China

Postal Code: 138000

For product return requests, please contact [email protected] to obtain the appropriate return address and shipping instructions.

Our registered business address is provided for business identification and correspondence purposes and should not be assumed to be an authorized return facility unless confirmed by our customer support team.

We are committed to transparent business practices, reliable customer support, and a safe and convenient shopping experience for every nestnexo customer.

Thank you for shopping with nestnexo.